Enlighten’s performance metrics can be universally applied across the Enterprise, Business Unit, Location, Function, Department, Team, or Individual. This makes it easy for organizations to compare performance from one area to another and track performance across the board.
Efficiency is a measure of how effective a team or team member has been at processing core work in the time available to do so
Utilization is a reflection of how much time at work is spent processing core work
Productivity measures how productive a team member, team or business unit has been. It is a measure of output completed in total worked hours