Enlighten’s (OE) Operational Excellence consultants partner with (Healthcare) organizations and help them overcome industry specific challenges and create an environment of continuous improvement using a 24 week program and balanced scorecard approach.

Our balanced approach to improving performance focuses on maintaining quality while driving an optimal customer experience and will help your organization meet its goals while surviving disruption.

Business Forecasting | Enlighten Healthcare Technology

Productivity Measures

  • Performance Measures
  • Failure & Demand
  • Load Balancing
  • Capacity

Customer Service Measures

  • Quality
  • Service Levels
  • First Point Resolution

Cultural Measures

  • Engagement Survey
  • Social Fabric
  • Hands On Approach

Financial Measures

  • ROI Guarantee
  • Realizing Value
  • Bottom Line Improvement